At Winning Edge, our mission is to nurture organizations towards a growing and sustainable success.
As one of my executive mentors always said; “if you are not growing you are dying."
We have identified 3 components of our Impact Levers for Business Growth!
The 1st of these is: People are our most precious asset.
Here are 3 ways to build a culture where people are our most precious asset:
- Hire the Best Available
- Train and Set Expectations
- Reward and Discipline
1. Hire the Best Available
Remember this dictum, we hire our problems. Hiring is not a perfect science, but we can gather information and ask open-ended questions. We need to understand our candidate’s personality, life experiences, education, and then we can have a better understanding of their future habits and performance. At the end of an interview, we must ask ourselves four questions: Can they do the job? Do they want to do the job? Are they going to be coachable and humble? and How long will they stay? Once we know that we can hire the best available, we will all be confident that we can grow as individuals and organizationally.
3. Training and Setting Expectations
Do we set people up for success, or do we inadvertently guarantee their failure? Does our new hire understand the job and the expectations of their leader? First, we indoctrinate them into our culture (mission, vision, core values). We must train them on their specific job duties and establish clear expectations for their performance. Once our new teammate feels that people care and we are encouraging them to grow through training and setting clear performance guidelines, a sense of ownership will become established, and everyone will exceed the expectations.
3. Reward and Discipline
First, people must understand what behavior will earn a reward and what behavior will be disciplined. We must build this understanding as we interview, hire, train, and set expectations. When people choose the right behavior, we must give them a reward-a positive immediate certain consequence (PIC), and when the wrong behavior is performed we must discipline them-a negative immediate certain consequence (NIC). A PIC will optimize their behavior, while a NIC will minimize the wrong behavior. When leadership is consistent with their rewards and discipline, then everyone will be empowered to grow as an organization to meet the demands of the marketplace.
When you consciously focus on recruiting like-minded people that match your pre-determined culture, they will embrace your training and direction, and they will be motivated by the consequences provided, both positive and negative. Once our people understand that every person is valued in the organization, then everyone will be liberated to take another step.
This is the 1st of our Impact Levers for Business Growth.
Next week will discuss #2 Customer - Without them we have nothing.
- Are you establishing a growth mindset organization?
- Are you hiring the best people available?
- Are you training and setting expectations?
- Do you reward and discipline your team?
These are all an integral part of your growth as an organization.
Call if you would like to discuss further or tell me your success stories by using these tools and how it has helped your organization grow.