Blog Post

Accountability

Greg Taylor

Accountability is about helping someone be their best!

Leading is more than asking someone for a certain result. Leadership is guiding them through a process to obtain the desired result.
6 Steps to Optimize Your Team Members’ Behavior

  1. Preparation: Before you can hold someone accountable you must first make sure they have been prepared through training, explaining, demonstrating, and practicing.
  2. Expectation: Preparation clearly establishes your expectation. Take it a step further and put it in writing and require your team member to confirm that they understand the expectation!
  3. Hold Them Accountable: The purpose of accountability is to eliminate the gap between the expectation and the actual result. The most difficult part of accountability is doing it!
  4. Demand Excellence: You must discipline yourself to ensure that you are setting a good example. Remember, it’s not personal; it’s your profession. Demanding excellence from your team member requires excellence in your leadership.
  5. Reward: As you practice accountability, continue to work towards eliminating unnecessary emotion. Be hard on the issue and easy on the person. Praise them for a job well done. Thank them for their hard work.
  6. Discipline: If their behavior does not change, the next step is a progressive disciplinary process, depending on the severity of the behavior and the discretion of management.
Correction given with no relationship = rebellion. Correction given with a relationship = direction.

Before holding someone accountable, stop and ask yourself these questions:
  • What kind of relationship do I have with this person?
  • If I don't have a great relationship with him or her, is there another teammate who has a better relationship with them, and can I involve that person in the accountability process?
Remember, the purpose of holding people accountable is to strengthen our connection with them.

Accountability is not discipline. It’s helping someone be their best! Bottom Line – you must see results!

Make a play today by holding people accountable!

By Greg Taylor 01 May, 2024
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