Leading is more than asking someone for a certain result. Leadership is guiding them through a process to obtain the desired result.
6 Steps to Optimize Your Team Members’ Behavior

1. Preparation: Before you can hold someone accountable you must first make sure they have been prepared through training, explaining, demonstrating, and practicing.
   
2. Expectation: Preparation clearly establishes your expectation. Take it a step further and put it in writing and require your team member to confirm that they understand the expectation!
   
3. Hold Them Accountable: The purpose of accountability is to eliminate the gap between the expectation and the actual result. The most difficult part of accountability is doing it!
   
4. Demand Excellence: You must discipline yourself to ensure that you are setting a good example. Remember, it’s not personal; it’s your profession. Demanding excellence from your team member requires excellence in your leadership.
   
5. Reward: As you practice accountability, continue to work towards eliminating unnecessary emotion. Be hard on the issue and easy on the person. Praise them for a job well done. Thank them for their hard work.
   
6. Discipline: If their behavior does not change, the next step is a progressive disciplinary process, depending on the severity of the behavior and the discretion of management.
   

• What kind of relationship do I have with this person?
  
• If I don't have a great relationship with him or her, is there another teammate who has a better relationship with them, and can I involve that person in the accountability process?